Item 11: Franchisor's Assistance, Advertising, Computer Systems, and Training

Overview of a franchisor’s obligations to a franchisee, as set forth under the franchise agreement. As this is one of the densest Items of the FDD, franchisors most often struggle to disclose information in this section completely and accurately. While some of the required disclosures are categorical, others are required only if the nature of the franchise system makes them applicable.